Support

Something's not working, or you have a question about Cheese Tycoon? Write to support@cheesetycoon.com. I read every message myself and usually reply within a few days.

Reporting a bug

These details help:

• device and operating system, e.g. "iPhone 13, iOS 19.2" or "Pixel 7, Android 16"
• game version, if you know it
• the seed code of your game (main menu › Saves)
• what you did just before the bug happened, and a screenshot if you can

With the seed code I can rebuild your valley and often reproduce the bug.

Frequently asked questions

Where are my saves?
On your device. Cheese Tycoon has no server and no account. On iPhone and iPad, saves are part of your device backup in iCloud or on your computer if you have turned it on, and they come along when you set up a new device from that backup. If you delete the game, the saves on the device are gone.

I switched devices. How do I get my purchase back?
Download Cheese Tycoon on the new device with the same Apple ID or Google account you used to buy it. You won't be charged again.

I'd like a refund.
Apple and Google handle payment, so refunds go through them as well:
Apple: reportaproblem.apple.com
Google Play: Refund help

Does the game collect data about me?
No. Details are in the privacy policy.

Contact

Joel Horlacher
Wildern 1, 9556 Zezikon, Switzerland
Email: support@cheesetycoon.com