Support

Something's not working, or you have a question about Cheese Tycoon? Write to [support@cheesetycoon.com]. I read every message myself and usually reply within a few days.

Reporting a bug

These details help:

• device and operating system, e.g. "iPhone 13, iOS 19.2" or "Pixel 7, Android 16"
• game version, if you know it
• the seed code of your game (main menu › Saves)
• what you did just before the bug happened, and a screenshot if you can

With the seed code I can rebuild your valley and often reproduce the bug.

Frequently asked questions

Where are my saves?
Only on your device. Cheese Tycoon has no server and no account. If you delete the game, your saves are gone too.

I switched devices. How do I get my purchase back?
Settings › Purchase › "Restore purchases". Sign in with the same Apple ID or Google account you used to buy it.

I'd like a refund.
Apple and Google handle payment, so refunds go through them as well:
Apple: reportaproblem.apple.com
Google Play: Refund help

Does the game collect data about me?
No. Details are in the privacy policy.

Contact

Joel Horlacher
[address as in the legal notice]
Email: [support@cheesetycoon.com]